| Reliability |
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Set realistic timeframes & targets |
Well organised activity. Consistent with proposal |
Meet reporting deadlines (or give warning if may not) |
Free in short term. Available in longer term. |
| Responsiveness |
Discover how this organisation'is different' |
Demonstrate how 'this client's' needs willl be met. |
Adjust methods (with client approval) to meet changes in client needs |
Publish reports in format/media requested |
|
| Competence |
Research organisation's background |
Promise only what I can deliver. |
Continually update knowledge (books, journals, conferences, new experiences). |
Report against outcomes and actions in proposal |
Share new findings via Change & Perform Management Papers |
| Understanding |
Really understand required outcomes and what affects their achievement |
Demonstrate how client requirements will be met. |
Regular meetings with client to address unanticipated issues |
Explain how client requirements have been met by consultancy. |
|
| Communication |
Listen carefully
during briefing. Question to clarify issues
|
Jargon-free proposal |
Regular up-date meetings. Open to client requests or suggestions |
Jargon-free reporting |
|
| Tangibles |
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|
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Reporting against agreed Indicators |
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| Access |
Response to all calls and emails from current clients within 24 hours 80% of the time |
| Courtesy |
Respect client, stakeholder and employee privacy. Protect confidentiality. Respect time constraints by setting and managing meeting agendas. Be sensitive to individuals apprehensive of change, respect their feelings and help them see benefits. |
| Credibility |
My consulting is based on my AGSM MBA reinforced by experience as a lecturer in management subjects and in senior management positions. Referees and Testimonials available. Change & Perform was established 1994 |
| Security & Safety |
We comply with client organisation's safety and security protocols. |
